FAQ

How long does shipping take?

Orders are typically processed within 1–3 business days. After your order has shipped, delivery usually takes 3–7 business days within the United States.

Where do you ship?

Homely Co currently ships exclusively within the United States.

Do you offer free shipping?

Yes. Orders over $50 USD qualify for free standard shipping. For orders under $50 USD, shipping costs are calculated at checkout.

How do I track my order?

Once your order has shipped, you will receive a confirmation email with tracking information. Please allow 24–48 hours for tracking updates to appear after the carrier receives your package.

Can I return a product?

Yes. We accept return requests within 30 days of delivery for eligible items. To qualify, the item must be unopened, unused, undamaged, and in its original packaging.

Do you offer free returns?

Yes. We offer free returns for eligible unopened items within 30 days of delivery. Items that have been opened, used, damaged, altered, or returned without original packaging may not be eligible for a refund.

How do I start a return?

To start a return, please contact us at:

support@shophomelyco.com

Please include your order number, full name, email address used at checkout, and the reason for your return request.

Can I change or cancel my order after placing it?

If you need to change or cancel your order, please contact us as soon as possible at support@shophomelyco.com. We will do our best to help before the order is processed or shipped. Once an order has been processed or shipped, we may not be able to make changes or cancel it.

What if my item arrives damaged, defective, or incorrect?

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at support@shophomelyco.com. Include your order number and clear photos of the item and packaging.

Depending on the situation, we may offer a replacement, store credit, or refund.

What payment methods do you accept?

We accept major credit cards, including Visa, Mastercard, American Express, as well as PayPal, Shop Pay, and other payment methods available at checkout.

Is my payment information secure?

Yes. Payments are processed securely through trusted payment providers. Homely Co does not store your full payment details.

Where are your products sourced from?

We carefully select our products from trusted suppliers based on usefulness, quality, and everyday value. Our goal is to offer practical home and lifestyle products that make daily life easier, smarter, and more comfortable.

How can I contact customer support?

You can contact us at:

support@shophomelyco.com

We typically respond within 24–48 business hours, Monday through Friday.