Return & Refund Policy

At Homely Co, we want you to feel confident when shopping with us. We accept return requests within 30 days of delivery.

Return Eligibility

To be eligible for a return, your item must be:

Unopened
Unused
Undamaged
In its original packaging
In the same condition that you received it

Returns must be requested within 30 days of delivery. Items that have been opened, used, damaged, altered, or returned without the original packaging may not be eligible for a refund.

Free Returns

We offer free returns for eligible items within 30 days of delivery.

To qualify for a free return, the item must be unopened, unused, undamaged, and in its original packaging.

If the item does not meet these conditions, the return may be refused or the customer may be responsible for return shipping costs.

How to Start a Return

To initiate a return, please contact us at:

support@shophomelyco.com

Please include your order number, full name, email address used at checkout, and the reason for your return request.

Do not send your item back before contacting us. Returns sent without prior approval may not be accepted.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 5–10 business days. Please note that your bank or credit card provider may take additional time to post the refund to your account.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us at support@shophomelyco.com within 7 days of delivery. Include your order number and clear photos of the item and packaging.

Depending on the situation, we may offer a replacement, store credit, or refund.

Non-Returnable Items

Certain items may not be eligible for return, including:

Gift cards
Final sale items
Personal care or hygiene-related products
Items that have been opened or used
Items that are damaged, altered, or missing original packaging

Exchanges

If you would like to exchange an item, please contact us at support@shophomelyco.com. Exchanges are subject to product availability.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible. Once an order has been processed or shipped, we may not be able to cancel it.

Contact Us

If you have any questions about returns or refunds, please contact us at:

support@shophomelyco.com